Why My McAfee Antivirus Scan is Not Working?

One cannot deny from the fact that the McAfee is one of the globally used antivirus software. It provides you high-end protection against all kinds of viruses, Trojan horses, Ransomware and malicious apps that can not only harm your device, but also steals your personal information like bank account details (while accessing your bank account online). To suit the needs of both consumers and businesses, McAfee offers a range of antivirus. You can choose the one depending upon your specific requirements. To protect your device, all you need to do is to download, install and then activate a McAfee antivirus.


Once the antivirus is installed, it will scan your device for viruses, malicious software and Trojan horses. If found, the antivirus notifies you and fix them immediately on your single command. At times, it may happen that your antivirus fails to scan and ultimately protect your device from the viruses. You may encounter an error like “Error Getting Scan Process”. This error causes an abrupt shut down of the antivirus every time you open it to initiate the scan. The irony is that the error may occur in both manual and scheduled scan cases. To fix this issue immediately, follow the below mentioned steps:
  • Check if your device has any other antivirus installed on it. If found, uninstall it immediately as this causes software conflicts and stops the antivirus scanning your computer system.
  • Now, close all the programs and restart your computer system
  • Try scanning your computer again

If the problem is still there, then try the below mentioned solution:
  • Restart your computer system and starting tapping F8
  • From the advanced boot option, choose safe mode
  • Now perform the same operation again in this safe mode
This will successfully solve the error. If not, then check out at which file the antivirus stops scanning. For example- there are 1000 files onto your computer system and the scan stops at 40th. What you have to do is check the location of 40th file and scan it individually. This could be the file that causing a halt in the scanning operation. Fix it or delete it, if not important. Try scanning your computer system again.

After trying all the aforementioned methods, if the antivirus still denies scanning, then call McAfee contact support number and get an immediate help from a certified technician.

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